Privacy Policy

Orthotek PTY Privacy Policy

This privacy policy describes the information that Orthotek collects about you, how we use and share your information and your choices.

Information Orthotek Collects

Personal Information includes customer name, business address, telephone number, email address, and other relevant contact details. 

Orthotek collects Personal Information when you:

• order and/or purchase any of our products or services directly from Orthotek
• register for any event or program, including education events, seminars, contests, surveys, or other promotional activity that we may offer from time to time
• subscribe to the Orthotek’s customer newsletter or other communications from us
• contact or communicate with us
• request information from us
• access or use Orthotek’s pages or accounts on any third-party social media platforms such as Facebook or Twitter (“Social Media Pages”)
• provide or submit comments, suggestions, experiences or other content to us; and/or
• otherwise interact with us and our Online Services.

Information Collected Automatically

Cookies: Cookies are small text files stored by your browser that are capable of providing additional information about your online visit.

Orthotek collects Cookies in order to improve the ordering experience when a customer visits our website.

How Orthotek Uses Your Information

Orthotek uses your Information, including Personal Information for a variety of business purposes including:

• order processing, delivery, invoicing, and payment processing
• creating and managing your customer account
• communicating with you regarding Orthotek and its products, services, and events
• responding to your inquiries, comments, or postings
• administering our events
• internal operations such as enhancing our products and services, marketing efforts, and to conduct product research and analysis
• investigating or settling inquires or disputes

The lawful basis for Orthotek using your data is in our legitimate commercial interests and Orthotek will never use your data for anything that does not have a legitimate commercial purpose.

Your Rights Regarding Your Information

Access to your information – You have the right to request a copy of your personal information that we hold.

Correcting your information – Orthotek strives to make sure that your personal information is accurate, complete and up to date. At any time, you may ask us to correct your personal information.

Deletion of your information – You have the right to ask us to delete personal information about you where:

• You consider that we no longer require the information for the purposes for which it was obtained.
• Our use of your personal information is contrary to law or our other legal obligations.

However, we may need to retain some of your personal data where it relates to your previous financial transactions with us.

Restricting how we may use your information – You may ask us to restrict how we use your personal information. If this case, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds.

Please contact us if you wish to exercise any of these rights.

How Orthotek Shares Your Information

Your personal data may be shared between our employees and with our US head office where our products are manufactured and shipped. We only share your personal data with trusted third parties expressly to support your order, such as distribution and delivery companies, executing a contract with you or fulfilling a legal obligation.

How long Orthotek retains your personal information

Orthotek maintains permanent electronic records of all sales transactions. Personally identifiable information contained in any form of written or electronic communication with Orthotek is also subject to permanent storage.

Complaints

Orthotek seeks to quickly resolve any complaints regarding how we handle personal information. However you have the right to lodge a complaint with your local Data Protection Authority.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Protection of Personal Information Act

Orthotek complies with the POPI Act as set forth by the South African government regarding the collection, use, and retention of personal information. To learn more about the POPI Act, please visit https://popia.co.za/

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

We keep this privacy policy under review and will place any updates on this website.

This privacy policy was last updated on 23 June 2021. 

Contact information and further advice

Nikki Hastings-Bell

info@americanorthodontics.co.za

(031) 7641860